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Find answers to common questions or get in touch with our support team
Frequently Asked Questions
Getting Started
How do I sign up for NurseryApp?
It's easy! Visit our registration page and self-onboard in just 2 minutes. Enter your nursery details, create your admin account, and start your 14-day free trial immediately. No credit card required, no sales calls needed.
Is there a free trial?
Yes! All plans come with a 14-day free trial with full feature access. No credit card required to start. You can explore the entire platform including health management, daily reports, and parent communication.
How long does setup take?
Self-onboarding takes just 2 minutes. After that, you can start adding teachers, parents, and children right away. Most nurseries are fully operational within an hour of signing up.
Features & Health Management
How does Child Health Care Management work?
Our health module lets you create comprehensive health profiles for each child including allergies, medications, and vaccinations. Staff can log health entries (illness, injuries, checkups), and the system sends role-based alerts to admins and parents with approval workflows.
Can parents track their child's health?
Absolutely! Parents can view their child's complete health profile, receive instant alerts for health incidents, acknowledge health entries, and track medication administration - all through the mobile app.
How does QR code attendance work?
Each student gets a unique auto-generated QR code. Teachers scan it for instant check-in/check-out. The system logs the exact time, and parents receive real-time notifications. It also supports authorized pickup verification.
Billing & Plans
What's included in each pricing tier?
Starter: Up to 30 kids, 3 teachers, basic features. Professional: Up to 100 kids, 10 teachers, advanced analytics, health management. Enterprise: Unlimited capacity, multi-location support, dedicated account manager, API access.
What payment methods do you accept?
We currently accept bank transfers. Credit/debit cards, PayPal, and other payment methods are coming soon. Annual billing gets you 20% off all plans.
Can I manage multiple nursery locations?
Yes! Our Enterprise plan supports multi-location management. Manage all your branches from a single SuperAdmin account with centralized reporting and consistent operations across locations.
Technical & Security
How is my data protected?
We use bank-level encryption (HTTPS everywhere), multi-tenant architecture with complete data isolation between organizations, role-based access control, and secure cloud storage. Your data never mixes with other nurseries.
What platforms are supported?
iOS mobile app for parents and teachers (Android coming soon), modern web dashboard for administrators, and a comprehensive API with 85+ endpoints for custom integrations.
Can I integrate NurseryApp with other systems?
Enterprise plans include API access with 85+ endpoints for custom integrations. You can connect NurseryApp with your existing systems for billing, HR, or other business needs.
Parent Platform
Is the parent app really free?
Yes! The parent platform is completely free and always will be. You can create child health profiles, track vaccinations, share access with co-parents, and communicate with your child's nursery — all at no cost.
Can I use the app without my child being enrolled in a nursery?
Absolutely! You can create your account independently, set up child health profiles, track vaccinations with country-specific schedules, and use all parent platform features. When your child enrolls in a nursery, you can seamlessly connect your account.
How does vaccination tracking work?
Our vaccination awareness system uses country-specific schedules to show you which vaccinations your child needs and when. You receive smart reminders 2 days and same-day before each vaccination. A doctor reviews and approves vaccination suggestions to ensure accuracy.
Can both parents share a child's profile?
Yes! Our family sharing feature allows both parents (and other authorized family members) to access the same child profile. Both parents receive notifications, can view health records, and stay informed about their child's daily journey.
What happens when my child changes nurseries?
Your data travels with you! Your child's health records, vaccination history, and profile information remain in your parent account. When you connect to a new nursery, they can access the relevant information you choose to share.
How does parent-nursery messaging work?
Our built-in messaging system lets you communicate directly with your child's teachers and nursery administrators. Conversations are organized by child, and you receive push notifications for new messages. Both parents and nursery staff can initiate conversations.
Still Have Questions?
Our support team is here to help. Reach out and we'll get back to you within 24 hours.